Privacy Policy

Last Updated: May 11, 2026

Travel With Mich (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit travelwithmichja.com or make a booking through our platform.

1. Information We Collect

When you use our website or book a tour, we may collect the following information:

  • Personal identification information – your full name, email address, phone number, and country of residence
  • Booking details – tour selections, travel dates, number of travellers, and any special requests or notes you provide
  • Payment information – we do not store your payment card details directly. Payments are processed through secure third-party payment processors (such as Fygaro)
  • Communication data – messages sent to us via our contact form, email, WhatsApp, or Instagram
  • Technical data – your IP address, browser type, device type, and pages visited, collected automatically when you browse our website

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm your tour bookings
  • Send you booking confirmation emails and follow-up communications regarding your reservation
  • Contact you by phone or email to verify payment or clarify booking details
  • Respond to your enquiries and provide customer support
  • Improve our website, services, and overall customer experience
  • Send promotional offers or updates, only where you have given us permission to do so

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers – with trusted third-party partners who help us operate our business (e.g. payment processors, email services), under strict confidentiality agreements
  • Tour operators and partners – where a booking requires coordination with a specific activity provider, we may share your name and booking details with that partner
  • Legal requirements – if required by law or in response to valid legal proceedings

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for a minimum of 12 months for accounting and dispute resolution purposes.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the site may not function correctly without them.

6. Third-Party Links

Our website may contain links to third-party websites (such as tour operator pages, restaurant listings, or payment platforms). We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies separately.

7. Data Security

We take the security of your personal information seriously. We use industry-standard measures to protect your data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal data, subject to any legal obligations we may have to retain it
  • Withdraw consent for marketing communications at any time by contacting us directly

To exercise any of these rights, please contact us at the details below.

9. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Travel With Mich Montego Bay, Jamaica 📧 info@travelwithmichja.com 📱 WhatsApp / iMessage: 876-404-3727